Troubleshooting countCAM3+ Dashboard Connection Issues

Some computers may not be able to access the countCAM3+ Dashboard when connected via the USB-C cable. When this occurs it means a Windows Driver must be installed on your computer. The following steps provide the install files and steps to complete this process. A video showing the processed can be viewed HERE. PLEASE NOTE this video references the countSTICK. The driver and installation process are the same for the countCAM3+ and countSTICK.

  1. Download the RNDIS files by clicking HERE.
  2. Once downloaded extract the install files. Two files labelled RNDIS should extract.
  3. Install the files by right clicking on the information file labelled RNDIS and clicking "install". Follow the prompts to install the driver
  4. Restart your computer once the driver is installed to complete the installation process.
  5. Navigate to the countCAM3+ Dashboard.