If you are experiencing connectivity issues with your countCAM2, the firmware may be compromised. Reinstalling the firmware is a simple and quick way to restore connectivity.

The following links provide documentation and an instructional video on how to update your countCAM2 firmware.

PDF - countCAM2 Firmware Update Documentation

Video - countCAM2 Firmware Update Instructional Video

The most updated version of the countCAM2 firmware can be downloaded HERE. PLEASE NOTE THE FIRMWARE FILE MUST BE NAMED FIREFLY6.BIN EXACTLY. IF ANY ADDITIONAL SPACES OR (1) ARE PRESENT IN THE FILE NAME THE FIRMWARE PACKAGE WILL NOT APPLY.